Age

The Ark welcomes dogs of all ages as long as they have had two rounds of shots and a rabies vaccination after 4 months. 

Must Be Spayed or Neutered

All dogs 8 months or older must be spayed or neutered.

Vaccinations

You must provide proof that your pet is current on the following vaccinations:

• Rabies
• Bordetella
• Distemper/Parvo

Temperament

All dogs must pass our assessment day and be friendly with other dogs and people. This is for the safety of other dogs, our crew, and our guests.

Age

The Ark welcomes cats of all ages as long as they have had two rounds of shots and a rabies vaccination after 4 months.   

Must Be Spayed or Neutered

All cats 8 months or older must be spayed or neutered.

Vaccinations

You must provide proof that your pet is current on the following vaccinations:

• Rabies
• FVRCP
• FeLV

Temperament

Cats do not get assessed but should not be overly aggressive to our crew.

Age

We do not have any age restrictions on exotic pets.

Temperament

Exotic pets cannot be overly aggressive to our crew. We do not allow any venomous pets. 

Exotic Pet Enclosures

We require guests to provide their own crate, cage, or tank for any exotic pets. 

At The Ark Pet Spa & Hotel, we value your trust and commitment to our services. To ensure a seamless experience and accommodate all our guests, we have implemented the following deposit and cancellation policies:

Boarding Reservations:

• A 25% deposit is required at the time of reservation.
• The deposit is non-refundable if the reservation is canceled within 48 hours of the scheduled check-in date.
• For boarding visits scheduled to end on a Sunday, full payment is required upfront.

These policies allow us to manage our schedule effectively and ensure availability for all pet parents. If you have any questions or need assistance, please contact your local Ark’s general manager. Thank you for your understanding and cooperation.

For dogs and cats, we recommend bringing their food, a piece of bedding that smells like home, and a toy or treat (no rawhides or tennis balls are permitted due to choking hazards). All dogs and cats are provided with beds, bowls, and house food if necessary. In addition, if your pet requires medication you will need to bring that.

Exotic pets are required to bring their enclosure, food, and any supplies necessary to make their stay comfortable and safe.  

No, you do not have to bring your pet's food. However, not having your normal pet food could upset your pet's stomach. We do offer grain free house food at an additional charge of $2.50 each day. 

The Ark does not keep a crew member on site over night, but every Ark location has monitored security, smoke, carbon monoxide, motion, and temperature alarms to alert the crew of any incidents overnight. The Ark also invested in top of the line video surveillance systems that are accessible 24/7. We believe pets need to rest, and a crew member on site over night may stir up pets. If your pet requires overnight attention we recommend looking into in home pet care or boarding at a Veterinarian, but remember that most vets do not have free play! 

The Ark does not have any breed restrictions. We assess all dogs based on their behavior and temperment and do not discriminate according to breed.

Your dog is just like a child that visits friends, plays all day, and then falls asleep on the car ride home. We have done our job if your dog is warn out at the end of the day. Expect long naps and "the crash" after a long day of daycare or extended period of boarding. The reasons are the same for the thirst. Even though we provide ample water during your dogs entire visit they may still guzzle water down when they get home because of their increased activity level during the day. 

The simple answer is no; not all dogs enjoy a free play atmosphere. That is why we require an assessment day of daycare. Our crew will slowly introduce your dog to a playgroup and monitor them for up to 4 hours. Some dogs are too overwhelmed by the number of dogs; some are just shy; others have aggression issues that have not been addressed. Our staff has been trained to identify critical factors to know if your dog is a good fit. If you are told your dog is not a good fit for daycare, it does not mean you are a terrible dog parent or your dog is bad! It simply means a free-play atmosphere is not suitable for your dog at the time. You may need to work on socializing your dog slowly on your own; we can always try again! 

Our crew members are trained in pet behavior, playgroup management, pet CPR, and first aid. They will monitor the dogs while they are playing and do everything possible to keep a safe, fun, and loving environment at all times, but dogs are dogs, and accidents can happen. Normal play time incidents are minor and may include scratches, nicks, or pulled patches of hair. While it is rare, more serious incidents can occur.  In addition to reducing playtime accidents, we do everything within our power to eliminate any spread of illness. We follow and sometimes exceed industry standard cleaning procedures and use quality, veterinarian-grade disinfectants to clean the entire facility. We also require all pets to be vaccinated, and we have the right to deny any pet that appears ill.  If we identify a pet that looks sick or injured, our crew will swiftly assess the situation. Depending on the severity of the situation, our crew will either take the pet to the nearest veterinarian and inform the owner immediately or for more minor issues, address the problem, apply first aid, and/or encourage the owner to have the pet checked out by their vet when possible. 

Yes, we are not called The Ark for nothing! We have a dedicated cat room at every Ark location. We also have the ability to board what we call "exotics" which include everything from parrots, and hamsters to lizards and turtles. We only require that the owners provide a travel enclosure and detailed feeding and care instructions for exotic pets.

Pet Cams are reserved for guests only and can be accessed via our location websites. Guests will be given a password to use to log into the pet cams at the time of check-in or upon request.

The Ark is not open on Sunday, however, we do offer Sunday pickups. Pick up times vary slightly by location so check with your local Ark for these pickup times! 

Yes, the discounts are:

• 10% OFF & One Free Kennel Bath for pets staying 6+ nights
• 20% OFF & One Free Kennel Bath for pets staying 12+ nights

There are also location specific discounts you can view by clicking "Find The Ark Nearest To You!" and navigating to the boarding page of the location specific site.

Peak Pricing 

Boarding nightly pricing increases +10% during the following peak/holiday dates:

• May 15th- August 15th
• August 30th- September 3rd
• November 22nd- December 2nd
• December 20th - January 2nd

2 Night Minimum Stay

The Ark requires a minimum 2-night stay while boarding during the following dates:

• May 24th-28th
• June 29th- July 8th
• August 30th- September 3rd
• November 22nd-  December 2nd
• December 20th- January 2nd