Careers
SEEKING PET LOVERS TO JOIN OUR CREW In Madison, AL!
At The Ark Pet Spa & Hotel Madison, our approach is simple: we want to "Provide a safe harbor for pets while their parents are away." We have stuck to this philosophy for over 15 years, and don't plan on stopping any time soon. We have built a reputation for providing premier pet care services by ensuring we have the most loving and well-trained crews in the industry. Each and every location is crewed by loving, attentive, and well-trained crew members.
Our Madison crew members can expect to work in a rewarding, positive environment with access to the best pet care and customer service training. If you are passionate about pets and customer service, The Ark Pet Spa & Hotel may be a wonderful fit for you!
Now Hiring the following positions
Join our awesome crew of pet lovers:
General Manager
General Summary of Job
- Oversee recruiting, interviewing and hiring in accordance with employment laws/company procedures and proper documentation of new crew member files.
- Create front of house schedules and approve kennel managers schedule
- Run and monitor weekly payroll in coordination with franchise support manager
- Employ The Ark University, crew training program to ensure all crew complete training and follow up training throughout their employment at The Ark.
- Monitors overall company performance to goals set for the crew
- Coordinates priorities and monitors progress
- Takes steps as needed to ensure all crew members meet commitments
- Ensures good communication flow throughout business (management, crew & guests)
- Resolve resource conflicts as needed
- Ensure resources, tools, structures & systems are in place for business operations to function without management presence
- Assist in company special projects
- Develop new service ideas & implement to maintain leadership position in industry
- Manage capital projects
- Proactively supports company mission statement and customer service standards
- Employ and maintain operating procedures for assigned services areas
- Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures
- Recommend increases as circumstances warrant to established rates & fees
- Recommend changes as needed to established client policies and monitor for effectiveness.
- Monitor crew performance related to execution of service to expectations.
- Oversee performance of new crew & annual performance reviews.
- Ensure corrective action is performed as necessary, is done as per Handbook and properly documented with separation notice or corrective action form.
- Monitor occupancy and service growth rates in assigned service areas
- Identify slow periods &/or downturns and coordinate with marketing to feature service and/or modify policies & procedures to turn around performance
- Employ new programs related to service area as needed or appropriate & coordinate marketing plans w/ manager
- Handle client service issue escalations in a manner that maintains company’s reputation
- Set area goals to support overall business goals and initiate changes to rectify shortfalls
- Reliable transportation
- High school graduate with some college preferred
- Excellent oral & good written communication skills
- Previous work experience demonstrating dependability 2+ years experience supervising crew
- 2+ years work experience in animal care industry preferred
- Self-motivated, independent worker with attention to detail
- Proven leadership and training skills
- Ability to work in a team environment
- Good decision and problem solving skills
- Good organization and planning skills
- Demonstrated flexibility and proven coping skills
- Good background and reference checks
Front Desk Crew
General Summary of Job
The front desk crew is responsible for customer service, reservations, retail inventory, processing invoice and payments, processing check ins and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception, retail, and lobby area, The front desk crew reports to the general manger or the lead front desk crew member.
Minimum Experience, Skill, Certifications
- High school graduate is preferred
- 1+ of customer service experience
- Point of sale or cash register management skill
- Good oral and written communication skills
- Proven humane pet handling skills
- Previous work experience demonstrating dependability
- Self motivated
- Proven leadership and training skills
- Ability work within a team
- Good organizational and planning skills
Kennel Crew
General Summary of Job
The kennel crew is responsible for the supervision, control, and management of daycare pets and ensuring the safety of the playgroup. The kennel crew will also be assigned care of other animals boarding at the facility, Additionally, the kennel crew is responsible for the maintenance and cleaning of the playrooms, play yards, as well as other areas of the facility as assigned. The kennel crew works under the supervision of the kennel manager and reports to the kennel manager.
Minimum Experience, Skill, Certifications
- High school graduate is preferred
- Good oral and written communication skills
- Proven humane pet handling skills
- Previous work experience demonstrating dependability
- Self motivated
- Proven leadership and training skills
- Ability work within a team
- Good organizational and planning skills