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Madison: (256) 325-0157

7635 Highway 72 West - Map
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Madison: (256) 325-0157

 Request Reservation
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SEEKING PET LOVERS TO JOIN OUR CREW In Madison, AL!

At The Ark Pet Spa & Hotel Madison, our approach is simple: we want to "Provide a safe harbor for pets while their parents are away." We have stuck to this philosophy for over 15 years, and don't plan on stopping any time soon. We have built a reputation for providing premier pet care services by ensuring we have the most loving and well-trained crews in the industry. Each and every location is crewed by loving, attentive, and well-trained crew members. 

Our Madison crew members can expect to work in a rewarding, positive environment with access to the best pet care and customer service training. If you are passionate about pets and customer service, The Ark Pet Spa & Hotel may be a wonderful fit for you!

Apply Now

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Now Hiring the following positions:


General Manager

General Summary of Job

The General Manager is responsible for ensuring assigned service and administrative support areas operate in support of the Company goals and mission statement. Responsibilities include supervising crew in performance of assigned duties, care of pets and guest satisfaction. Managers report to the General Manager who reports to the Owner.

Minimum Experience, Skill, Certifications

  • Monitors overall company performance to goals set 

  • Coordinates priorities and monitors progress 

  • Takes steps as needed to ensure all crew members meet commitments 

  • Ensures good communication flow throughout business (management, crew & guests) 

  • Resolve resource conflicts as needed 
  • Ensure resources, tools, structures & systems are in place for business operations to 
function without management presence 


  • Assist in company special projects 
  • Develop new service ideas & implement to maintain leadership position in industry 

  • Manage capital projects 

  • Proactively supports company mission statement and guest service standards 

  • Employ and maintain operating procedures for assigned services areas 

  • Manage facility and personnel ensuring guest and animal care services are provided in 
compliance with company procedures 

  • Recommend increases as circumstances warrant to established rates & fees
  • Recommend changes as needed to establish guest policies and monitor for 
effectiveness. 

  • Monitor crew performance related to execution of service to expectations.
  • Oversee performance of new crew & annual performance reviews.
  • Ensure corrective action is performed as necessary, is done as per Handbook and properly documented with separation notice or corrective action form.
  • Oversee interviewing and hiring in accordance with employment laws/company procedures and proper documentation of new crew member files. 

  • Employ and maintain crew training program in service areas. Ensure all crew complete training.
  • Monitor occupancy and service growth rates in assigned service areas 

  • Identify slow periods &/or downturns and coordinate with marketing to feature service 
and/or modify policies & procedures to turn around performance 

  • Employ new programs related to service area as needed or appropriate & coordinate 
marketing plans w/ manager 

  • Handle guest service issue escalations in a manner that maintains company’s reputation.
  • Set area goals to support overall business goals and initiate changes to rectify shortfalls 

  • Monitor payroll efficiency/cost versus revenues earned
  • Create front of house schedules and approve kennel managers schedule 


Apply Now

Front Desk Crew

General Summary of Job

The front desk crew is responsible for customer service, reservations, retail inventory, processing invoice and payments, processing check ins and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception, retail, and lobby area, The front desk crew reports to the general manger or the lead front desk crew member. 

Minimum Experience, Skill, Certifications

  • High school graduate is preferred
  • 1+ of customer service experience 
  • Point of sale or cash register management skill
  • Good oral and written communication skills
  • Proven humane pet handling skills
  • Previous work experience demonstrating dependability 
  • Self motivated 
  • Proven leadership and training skills
  • Ability work within a team
  • Good organizational and planning skills

Apply Now

Kennel Crew

General Summary of Job

The kennel crew is responsible for the supervision, control, and management of daycare pets and ensuring the safety of the playgroup. The kennel crew will also be assigned care of other animals boarding at the facility, Additionally, the kennel crew is responsible for the maintenance and cleaning of the playrooms, play yards, as well as other areas of the facility as assigned. The kennel crew works under the supervision of the kennel manager and reports to the kennel manager.

Minimum Experience, Skill, Certifications

  • High school graduate is preferred
  • Good oral and written communication skills
  • Proven humane pet handling skills
  • Previous work experience demonstrating dependability 
  • Self motivated 
  • Proven leadership and training skills
  • Ability work within a team
  • Good organizational and planning skills

Apply Now

Pet Groomer

Generally Summary of Job

The groomer's primary duties are to properly groom and finish pets by using humane practices and minimizing pet stress. Additionally, the groomer is responsible for supervising bather/brushers and the maintenance and cleaning of the groom and bathing rooms. The groomer reports to the general manager.  

Minimum Experience, Skill, Certifications

  • High school graduate is preferred
  • 2+ years of professional grooming experience
  • Good oral and written communication skills
  • Proven humane pet handling skills
  • Previous work experience demonstrating dependability 
  • Self motivated 
  • Proven leadership and training skills
  • Ability work within a team
  • Good organizational and planning skills

Apply Now

TAKE A LOOK INSIDE THE ARK - Photo Gallery