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Careers
At The Ark Pet Spa & Hotel, our approach is simple: we want to provide a safe harbor for pets while their parents are away. We have stuck to this philosophy for over a decade and don't plan on stopping any time soon. We have built a reputation for providing premier pet care services by ensuring we have the industry's most loving and well-trained crews. Every location is crewed by caring, attentive, and well-trained crew members.
Our crew members can expect to work in a rewarding, positive environment with access to the best pet care and customer service training. If you are passionate about pets and customer service, The Ark Pet Spa & Hotel may be a wonderful fit for you!
Now Hiring the following positions:
Support Manager
General Summary of Job:
Franchise Support Manager duties and responsibilities include providing support to the director of operations and supporting affiliate managers and franchise owners. Support general managers, franchise owners and the director of operations through a variety of tasks related to organization, operations, training, and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures.
Ability to effectively communicate via phone, text, and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Reports to the Director of Operations.- Act as an officer and ambassador to The Ark and its affiliates
- Monitor and support general managers and location performance
- Conduct site visits, secret shop, and perform inspections to ensure quality
- Create and implement training materials via our learning management system called The Ark University
- Primarily field General Manager inquiries regarding policies, procedures, and software (Gingr)
- Act as controller of large affiliate franchise location orders
- Assist General Manager in repairs and maintenance facilitation
- Assist Director of Operation with various tasks
- Assist in marketing related tasks when needed to boost affiliate performance
- Material, supply, equipment sourcing and ordering
- Ensure quality control of existing affiliates and franchises
- Monitor budget and affiliate supply spending to cut costs when appropriate
- Schedule meetings and appointments when necessary
- Assist in the preparation of regularly scheduled reports
Other Duties:
- Assist in marketing efforts
- Plan and coordinate events (discovery days)
- Ordering of materials/print collateral
- Assist in monitoring online reviews and social media activity so it can be promptly responded to
Requirements:
- Proven administrative experience
- Valid driver's license
- Pass a background check
- Reliable transportation
- Animal lover
- Team player
- Ability to travel 2-3 days a month to affiliate and franchise locations
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in MS Office or Google Suite (Gsuite)
- At least 2 years of experience in the field or in a related area
- High school diploma or equivalent; college degree preferred
General Manager
General Summary of Job
- Oversee recruiting, interviewing and hiring in accordance with employment laws/company procedures and proper documentation of new crew member files.
- Create front of house schedules and approve kennel managers schedule
- Run and monitor weekly payroll in coordination with franchise support manager
- Employ The Ark University, crew training program to ensure all crew complete training and follow up training throughout their employment at The Ark.
- Monitors overall company performance to goals set for the crew
- Coordinates priorities and monitors progress
- Takes steps as needed to ensure all crew members meet commitments
- Ensures good communication flow throughout business (management, crew & guests)
- Resolve resource conflicts as needed
- Ensure resources, tools, structures & systems are in place for business operations to function without management presence
- Assist in company special projects
- Develop new service ideas & implement to maintain leadership position in industry
- Manage capital projects
- Proactively supports company mission statement and customer service standards
- Employ and maintain operating procedures for assigned services areas
- Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures
- Recommend increases as circumstances warrant to established rates & fees
- Recommend changes as needed to established client policies and monitor for effectiveness.
- Monitor crew performance related to execution of service to expectations.
- Oversee performance of new crew & annual performance reviews.
- Ensure corrective action is performed as necessary, is done as per Handbook and properly documented with separation notice or corrective action form.
- Monitor occupancy and service growth rates in assigned service areas
- Identify slow periods &/or downturns and coordinate with marketing to feature service and/or modify policies & procedures to turn around performance
- Employ new programs related to service area as needed or appropriate & coordinate marketing plans w/ manager
- Handle client service issue escalations in a manner that maintains company’s reputation
- Set area goals to support overall business goals and initiate changes to rectify shortfalls
- Reliable transportation
- High school graduate with some college preferred
- Excellent oral & good written communication skills
- Previous work experience demonstrating dependability 2+ years experience supervising crew
- 2+ years work experience in animal care industry preferred
- Self-motivated, independent worker with attention to detail
- Proven leadership and training skills
- Ability to work in a team environment
- Good decision and problem solving skills
- Good organization and planning skills
- Demonstrated flexibility and proven coping skills
- Good background and reference checks
Pet Groomer
Generally Summary of Job
The groomer's primary duties are to properly groom and finish pets by using humane practices and minimizing pet stress. Additionally, the groomer is responsible for supervising bather/brushers and the maintenance and cleaning of the groom and bathing rooms. The groomer reports to the general manager.
Minimum Experience, Skill, Certifications
- High school graduate is preferred
- 2+ years of professional grooming experience
- Good oral and written communication skills
- Proven humane pet handling skills
- Previous work experience demonstrating dependability
- Self motivated
- Proven leadership and training skills
- Ability work within a team
- Good organizational and planning skills
Groom Technician
General Summary of Job
Groom Technician primary duties are to properly bathe and finish pets by using humane practices and minimizing pet stress. Additionally, the Groom Technician is responsible for the maintenance and cleaning of the groom shop. The Groom Technician works under the supervision of the Senior Groomer and the General Manager.
- Perform bath functions as requested by guest and described on the groom card
- Nail trim
- Nail file
- Fresh breath treatments
- Brush-out
- Bath
- Blow dry
- Ear cleaning
- Sanitary and paw pad trims
- Anal glands
- Bathe pets as described in grooming procedures
- Keep bathing stations stocked with supplies, tools cleaned and ready for use. Report low inventory to Senior Groomer prior to running out of supplies.
- Keep groom shop clean.
- During the work day keep the room safe by wiping up water spills and pet accidents as soon as possible.
- At the end of each workday all hair should be swept/mopped from floor and cleaned from tubs/shower
- Holding cages should be ready for next day’s arrivals
- High school graduate or GED preferred
- Good oral communication skills
- Previous work experience demonstrating dependability
- Previous experience providing animal care (personal or job related)
- Self-motivated, independent worker
- Proven ability to follow instructions and learn new things
- Ability to work in a team environment
- Demonstrated flexibility and proven coping skills
Front Desk Crew
General Summary of Job
The front desk crew is responsible for customer service, reservations, retail inventory, processing invoice and payments, processing check ins and administrative duties in support of these functions. Additionally, they are responsible for the maintenance and cleaning of the reception, retail, and lobby area, The front desk crew reports to the general manger or the lead front desk crew member.
Minimum Experience, Skill, Certifications
- High school graduate is preferred
- 1+ of customer service experience
- Point of sale or cash register management skill
- Good oral and written communication skills
- Proven humane pet handling skills
- Previous work experience demonstrating dependability
- Self motivated
- Proven leadership and training skills
- Ability work within a team
- Good organizational and planning skills
Kennel Crew
General Summary of Job
The kennel crew is responsible for the supervision, control, and management of daycare pets and ensuring the safety of the playgroup. The kennel crew will also be assigned care of other animals boarding at the facility, Additionally, the kennel crew is responsible for the maintenance and cleaning of the playrooms, play yards, as well as other areas of the facility as assigned. The kennel crew works under the supervision of the kennel manager and reports to the kennel manager.
Minimum Experience, Skill, Certifications
- High school graduate is preferred
- Good oral and written communication skills
- Proven humane pet handling skills
- Previous work experience demonstrating dependability
- Self motivated
- Proven leadership and training skills
- Ability work within a team
- Good organizational and planning skills
Award-Winning Pet Care Found Here!
The Ark was created to provide a safe, fun, and loving environment for guests and their pets, by ensuring the highest trained crew members, the best facilities, and the latest in pet care techniques and products.